Shipping policy
Thank you for shopping at NovaCartOnlineMarket! We are committed to providing you with a seamless and reliable shopping experience. Please review our Shipping Policy below for details on order processing, delivery estimates, and shipping rates.
1. ORDER PROCESSING TIMES
All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification email with tracking information once your order has shipped.
2. ESTIMATED SHIPPING TIMES & RATES
We ship to customers within the United States and select international destinations.
Standard Domestic Shipping (USA): 3 to 7 business days (Free / Rates calculated at checkout).
International Shipping: 7 to 15 business days depending on the destination country.
Please note that shipping times are estimates and may vary due to carrier delays, weather conditions, or high-volume peak seasons.
3. TRACKING YOUR ORDER
Once your order is shipped, you will receive an email containing a tracking number and a link to track your parcel.
You can also track your shipment anytime directly on our website using the Track Your Order page.
Please allow 24 to 48 hours for tracking information to update in the carrier system.
4. INCORRECT ADDRESS DISCLAIMER
It is the buyer's responsibility to ensure that the shipping address entered is correct.
If you need to change your address, please contact us immediately at contact@novacartonlinemarket.com. Once an order has been shipped, we cannot modify the delivery address.
5. LOST, STOLEN, OR DAMAGED PACKAGES
NovaCartOnlineMarket is not responsible for packages that are lost or stolen after delivery is confirmed by the shipping carrier.
If your item arrives damaged, please take clear photos of the item and packaging, and contact us immediately at contact@novacartonlinemarket.com so we can assist you with a replacement or resolution.
6. CONTACT INFORMATION
If you have any questions or concerns regarding your order's shipping status, please reach out to our Customer Support team:
Store Name: NovaCartOnlineMarket
Email: contact@novacartonlinemarket.com
Phone: +1 (904) 523-9538
Address: 8733 Whispering Pines Dr, Jacksonville, FL 32244, United States
Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)