Refund policy
At NovaCartOnlineMarket, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy carefully to understand your rights and options.
1. 30-Day Return Window
You have 30 days after receiving your item to request a return. To be eligible for a return:
The item must be unused, unworn, and in the same condition that you received it.
The item must be in its original packaging.
You must provide a receipt or proof of purchase.
2. How to Initiate a Return
PLEASE DO NOT RETURN ANY ITEM WITHOUT CONTACTING US FIRST. Because we work with centralized distribution centers, items sent back without prior approval or sent to the address on our website/package label will not be accepted.
To start a return:
Contact our support team at contact@novacartonlinemarket.com with your order number, details of the item, and the reason for the return.
If your return is accepted, we will provide you with the specific return shipping address and instructions on how and where to send your package.
3. Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival. If the item is defective, damaged, or if you received the wrong item, please contact us immediately at contact@novacartonlinemarket.com within 48 hours of delivery.
Include clear photos or a short video showing the issue. Once verified, we will send a replacement free of charge or issue a full refund—no return required in most cases.
4. Return Shipping Fees
Defective, Damaged, or Incorrect Items: We will cover all return shipping costs or issue a full refund/replacement.
Buyer's Remorse or Standard Returns (Change of Mind / Wrong Size Selected): The customer is responsible for paying all return shipping costs. Return shipping costs are non-refundable.
5. Non-Returnable Items
Certain types of items cannot be returned for hygiene and safety reasons, including:
Perishable goods (food, flowers, or plants).
Personal care items (beauty products, sanitary items).
Gift cards and downloadable software products.
6. Refunds & Processing Time
Once your returned item is received and inspected by our warehouse, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed immediately to your original payment method.
Please allow 5 to 10 business days for your bank or credit card company to process and post the refund.
7. Contact Us
For any questions regarding returns, refunds, or exchanges, please contact us:
Store Name: NovaCartOnlineMarket
Email: contact@novacartonlinemarket.com
Phone: +1 904-523-9538
Business Address:8733 Whispering Pines Dr
Jacksonville, FL 32244
United States