Customer Support & FAQ

🛍️ Orders

1. How do I place an order?

Simply browse our collections, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment information to complete your order.

2. Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at contact@novacartonlinemarket.com if you need to make changes.

3. How do I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can also track your order directly on our website at Track My Order.

4. I received the wrong item. What should I do?

We sincerely apologize! Please contact us within 7 days of delivery with your order number and a photo of the item received, and we will resolve it promptly.

🚚 Shipping & Delivery

5. How long does shipping take?

Standard shipping typically takes 5–10 business days. Expedited options may be available at checkout depending on your location.

6. Do you ship internationally?

Yes! NOVACART ships to many countries worldwide. Shipping times and costs vary by destination and will be calculated at checkout.

7. How much does shipping cost?

Shipping costs are calculated based on your location and order weight. You can view the exact shipping cost at checkout before completing your purchase.

8. My package shows delivered but I haven't received it. What do I do?

Please check with neighbors and around your property first. If you still cannot locate your package, contact us at contact@novacartonlinemarket.com and we will investigate with the carrier.

↩️ Returns & Refunds

9. What is your return policy?

We accept returns within 30 days of delivery for items in their original, unused condition. Please review our full Refund Policy for details.

10. How do I start a return?

Email us at contact@novacartonlinemarket.com with your order number and reason for return. Our team will guide you through the process.

11. When will I receive my refund?

Once we receive and inspect your returned item, refunds are processed within 5–7 business days back to your original payment method.

12. Are there items that cannot be returned?

Final sale items, personalized products, and items showing signs of use may not be eligible for return. Please check the product description before purchasing.

💳 Payments

13. What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and more options available at checkout.

14. Is my payment information secure?

Absolutely. NOVACART uses industry-standard SSL encryption and our checkout is powered by Shopify, one of the most trusted e-commerce platforms in the world.

15. Can I pay in installments?

Installment payment options may be available depending on your location. Check at checkout to see if Shop Pay Installments or similar options are offered to you.

📦 Products

16. Are your products authentic and high quality?

Yes! Every product sold on NOVACART is carefully selected to meet our premium quality standards. We are committed to delivering luxury products you will love.

17. How do I know which size or variant to choose?

Each product page includes detailed descriptions and specifications. If you need additional guidance, feel free to contact our customer care team.

18. Are products in stock?

Product availability is shown on each product page. If an item is out of stock, you may see an option to be notified when it becomes available again.